Welcome to the Terms and Conditions for Spacecloud! We are pleased to have you here. Thank you for choosing our services. The following Terms and Conditions outline the essential legal conditions applicable to all users who visit our website or use our services. These terms are designed to protect both you and us, ensuring a seamless and satisfactory experience while using the Service. As the Service offers a variety of features and functionalities, please note that some provisions below may not apply to specific services you use.
1. Introduction 1.1 Purpose of the Service These Terms define the rights, obligations, and responsibilities of SpaceCloud Inc. (hereinafter referred to as the ‘Company’) and the users regarding the use of the online services provided by SpaceCloud (https://www.spacecloud.city) (hereinafter referred to as the ‘Service’). The primary purpose of the Service is to connect hosts and guests through a platform that enables users to select and conveniently utilise various spaces, aligning with our mission to create vibrant cities for people to stay in. The Service allows spaces to be booked on an hourly basis, as outlined in our product guide. Additionally, we provide various promotional tools, such as websites and newsletters to effectively promote available spaces and facilitate connections between hosts and guests. 1.2. Legal Agreement These Terms and Conditions apply to the SpaceCloud.city website, along with its related services and features, and constitute a legal contract between users and SpaceCloud.city. Please read these Terms and Conditions carefully. By using the Service or registering (e.g., sending messages or making bookings), users are deemed to have given their explicit consent to these terms and any other applicable agreements. If you do not understand or do not agree to these terms, you should discontinue your use of the Service and leave the platform. Any matters not specified in these Terms and Conditions, or any issues regarding their interpretation, shall be governed by applicable laws and industry practices. 1.3. Definitions of Terms The terms used in this Agreement are defined as follows: • Beta Period: The initial phase during which the Service operates with limited functionality, enabling users to make automated reservations and payments before the official launch. • Booking: A contract between the guest and host to use a specified space on an hourly basis or as part of a package. A booking is confirmed once the guest submits a booking request, the host approves it, and the guest completes the payment. • Booking Approval: The act of a host approving a guest's booking request. • Booking Request: The act of a guest submitting a booking request for a specific place within the Service. • Company: Refers to NSPACE Inc., the operator of the SpaceCloud service. • Concierge Service: A professional service managed by the Service operators that handles reservations, payments, payouts, inquiries, and other administrative matters to ensure a secure user experience. • Content: Refers to all materials displayed on the Service, including photos, descriptions, materials, media, notices, and stories. Ownership rights vary depending on the author. • Guest: Refers to individuals or corporations seeking to discover, book, and use spaces via the Service platform during the Beta Period. • Host: Refers to individuals or corporations who offer specific spaces for hire on an hourly basis or as part of a package through the Service platform during the Beta Period. • Place: The address of a legally authorised space (building or specific location) available for hire, managed by a place manager. • Product: Refers to all items available for reservation, including spaces and additional services provided by the host. • Service: Refers to the space rental platform operated by the Company, including functionalities that facilitate reservations and payment processing. • Service Operator: Refers to employees or service providers managing the Service. • Space: A reservable product belonging to a Place, available on an hourly basis or as part of a package. • Space Content: Refers to all materials related to a specific space, including text, graphics, images, audio, video, software, and other digital files, as presented on the Service. • Stripe: The electronic payment service used by the Service to ensure secure transaction processing for reservations. • Total Payment: The total amount charged to guests, including the hire fee, minimum spending amount, Service fees, additional service charges (e.g., food, equipment rentals), extra charges, and taxes. • Usage Confirmation: A verification period of up to 7 days following the completion of space usage. If no issues are reported by the guest during this period, the usage is considered finalised, allowing the Service to process payout to the host. • User: Refers to all individuals (guests, hosts, visitors) who use the Service. 1.4. Guest and Host User Information During the Beta Period, the Service allows users to search for and utilise spaces without requiring a user account. However, to make a reservation, Guests must register and provide their information. Additionally, Hosts must submit their details to the Service in order to list places and space products and conduct their business. The information provided by both Guests and Hosts must be accurate and complete. The Company shall securely manage this information in compliance with its Data Policy. 2. Provision of the Service The Service provides users with the following functionalities: 2.1. Scope of Services Provided The Service operates as an online platform that enables users to search for and book spaces. Guests can make reservations for Hosts’ spaces through the Service, with the contractual relationship existing solely between the Guests and Hosts. The Service acts only as an intermediary, facilitating connections and transactions between users. The Company is not a party to the supply of any space and assumes no liability for any such transactions. The Host is solely responsible for the accuracy and legality of the content posted regarding their space. The mediation services provided by the Service include the following: (1) Space search services (2) Space booking and payment processing (3) Space listing support and concierge services (4) Space review management services (5) Payout services for product price (6) Any other services provided by the Service 2.2. Space Booking and Payment 1. A User wishing to book a Space listed on the Service must submit a booking request following the process provided by the Service. The booking is confirmed once the Host accepts the request via the Service platform. 2. The booking process supported by the Service is as follows: a. The Guest checks the details of the Place and Space on the platform before submitting a booking request, which is then received by the Concierge team. b. By submitting the booking request, the Guest agrees to the Terms and Conditions, payment terms, and the provision of personal data in accordance with the Privacy Policy. c. The Concierge team reviews the booking request with the Host and provides the Guest with booking approval. d. Upon Host approval, the Guest must complete the payment securely through Stripe to finalise the booking. e. Once the payment is completed, the booking is confirmed, and both the Guest and Host will receive a booking confirmation notice. This constitutes the formation of a legal contract. 3. Provision and Processing of Personal Data a. The Guest provides necessary personal data for the booking process to the Host and authorised third parties, including Stripe, and consents to the processing of such data. The Company ensures that personal data shared with third parties will only be used for booking processing, payment confirmation, and service provision. b. Third parties shall not use personal data for any purpose beyond the stated scope and must manage such data strictly in accordance with the Privacy Policy. 4. The Company does not guarantee the accuracy, legality, or availability of any Space listed by the Host. The Guest is solely responsible for verifying all terms and conditions of use before booking. The Company shall not be liable for any losses or damages incurred due to the Guest’s failure to verify the Space’s terms of use prior to booking. 5. Guests under the age of 18 may not book a Space through the Service. If a legal guardian books on their behalf, all legal responsibilities related to the use of the Space shall lie with the guardian. 2.3 Booking Cancellation and Refund 1. Both the Guest and the Host may cancel the booking prior to the scheduled use of the Space. The cancellation fee will be determined according to the refund policy set by the Host, based on the local time of the Space, and paid accordingly. If the booking is cancelled due to issues caused by the Host, the Guest will receive a full refund. 2. Bookings for Spaces listed on the Service are categorised into two types: bookings with allowed cancellations and bookings with restricted cancellations. The specific cancellation policies for each Space can be found in the detailed conditions of that Space. 3. If the Guest wishes to cancel a booking, they may do so by contacting the Service’s concierge team via email at office@spacecloud.city or through the 1:1 online consultation channel. Cancellations made through other channels cannot be guaranteed a refund. 4. If the Guest requests a cancellation after the cancellation period has expired, or in cases where cancellation restrictions apply, and the reason is not attributable to the Company or the Host, a cancellation fee may be applied as outlined in the Space's detailed terms or usage policy. 5. If the Guest is unable to use the Space on the scheduled date due to the Host's fault, the Host shall bear full responsibility, and the Company shall not be held liable. The Company solely provides information regarding the Space on the platform and is not a party to the transaction. Therefore, the Company shall not be responsible for any disputes related to booking, payment, cancellation, or refunds between the Host and Guest within the Service. 2.4 Confirmation of Use and Reviews Once the Guest has completed their use of the Space, the Service will request confirmation of use and a review. The Guest must provide this confirmation within seven days. If no issues are reported, or no response is received by the deadline, the Service will consider the use confirmed and proceed with the payout to the Host. After the seven-day confirmation period, the Service will no longer be responsible for any issues raised by the Guest once the payout has been processed. Any concerns must be resolved directly between the Guest and the Host. 2.5 Payout of Product Price The Service will process the payout to the Host after confirming that the Guest has completed hire of the Space. Provided there are no issues reported by the Guest, and the Service will issue an invoice for the VAT on the service fee charged to the host, and proceed with the payout via Stripe. This process typically takes 7 to 14 days from the date the Guest completes their use of the Space. (Please note that the payment schedule may vary slightly based on Stripe’s processing terms.) 2.6 Honest Reviews and Ratings from Guests The Service allows Guests who have completed their stay in a Space booked through the platform to share their experiences through reviews and ratings. These reviews and ratings will be displayed on the Space's listing page without modification, following a verification process. If a Guest provides false or exaggerated information, the Service reserves the right to request proof of their claims. Any content deemed misleading or inaccurate may be removed during the verification process. 2.7 Host Space Listing and Booking Management 1. Listing and Provision of the Space The Host may list a Space on the Service as soon as their registration is complete. The Host must provide detailed information about the Space using the format specified by the Service. The Host is also responsible for setting the hire fee, which must include VAT and additional service charges. The Host must ensure that frequently changing information, such as availability and pricing, remains up to date and must not provide false or misleading details. If updates to the listing are necessary, the Host may request modifications through the Service’s concierge team or online 1:1 consultation portal. Requests will be processed during business days, and until the updates are completed, bookings may continue to be accepted based on the currently displayed information. To list a space on SpaceCloud, the host's name must match the name stated on the submitted Proof of Residence (POR). This ensures that the applicant is the rightful manager of the space. 2. Management of Bookings and Cancellations To ensure a seamless booking experience, the Host is required to respond promptly and accurately to Guest inquiries regarding reservations and payments. If a Host fails to respond within 72 hours, the reservation request may be automatically canceled. The Host is responsible for any losses incurred by the Guest due to inaccurate or misleading responses. The Host must also honour bookings and provide the space as scheduled. If unavoidable circumstances prevent this, the Host bears full responsibility for refunds and, if necessary, arranging an alternative space at their own expense. 3. Legal Responsibilities and Permits The Host must ensure full compliance with all legal requirements before listing a Space on the Service, including obtaining necessary lease agreements, permits, or licenses. If you are hiring out a space as a sublet, you must obtain the landlord’s authorisation or ensure that the listed property is authorised for hire without any restrictions. Any civil or criminal liability resulting from failure to comply with legal requirements rests solely with the Host. If e-commerce laws impose restrictions on the withdrawal of offers for the Space, the Host must clearly specify the applicable cancellation deadlines and associated fees in detail in the listing. 4. Responsibility for Add-On Services The Host is fully responsible for any additional services offered in connection with the Space (e.g., parking, cleaning, catering). The Service does not assume any liability regarding the provision or quality of additional services. The Host must clearly communicate the details of any additional services, including their availability, at the time of booking. Any legal responsibility related to these services rests solely with the Host. 5. Prohibition on Direct Bookings and Price Consistency Hosts are strictly prohibited from encouraging Guests to book directly outside the Service platform. Additionally, the prices listed on the Service must be consistent with offline rates. If discrepancies arise, the Host must notify the Service within 30 days and refund any price differences to affected Guests. 6. Host Obligations and Penalties If a Host repeatedly fails to confirm bookings in a timely manner, cancels reservations frequently, or receives excessive Guest complaints, the Service may take action to maintain platform quality. Possible measures include: • Issuing formal warnings • Restricting search visibility • Limiting advertising opportunities • Removing the listing from search results • Temporarily or permanently suspending access to the Service The Host is solely responsible for any issues caused by mismanagement, such as double bookings, cancellations, or failure to provide access to the Space. If the same issue occurs three or more times, the Host may face a business prohibition penalty, resulting in suspension from the platform. 7. Use of Service Name and Logo The Host may not use the Service’s name, logo, or any related branding materials for any purpose without prior written approval from the Company. 8. Restrictions on Inducement Sales The Service is primarily intended for the hire of Space on an hourly basis. Spaces must not be offered for free or at a discounted rate with the intention of selling other products or pressuring Guests into making additional purchases. For example, offering a Space for free on the condition of a minimum spend on food or drinks does not qualify as a Space hire service. However, if a restaurant space is hired out without requiring food purchases, it is permissible to list it. 9. Consent for Marketing Use of Host Spaces By listing a space on the “Service,” the Host agrees that the Company may use information about the space for marketing purposes. This includes, but is not limited to, promotions through stories, social media, advertisements, and other content. 10. Issuing an Invoice for Guests if the Host is a VAT-Registered Business If the host is a VAT-registered business, they must issue an invoice for the product price (excluding the service fee) upon request from guests. If a guest requests a VAT invoice for space usage, SpaceCloud will provide the host’s email contact information. 2.8 Space Reviewing and Monitoring 1. The Company will review newly listed Spaces on the Service within 2–3 business days of submission. Based on the review outcome, the Company may take actions such as limiting exposure or restricting bookings. Additionally, the Company reserves the right to monitor space information at any time after the initial review. 2. If a Space is found to be unsuitable or inaccurately described following a review or monitoring, the Company may implement measures such as limiting exposure or restricting bookings. In such cases, the Host will be responsible for any losses incurred as a result of these measures. 3. The Company may request supporting documentation, as permitted by applicable laws, to verify the accuracy of the information provided by the Host when listing a Space. If the Host fails to provide the requested documentation without a valid reason, the Company may take corrective actions, including but not limited to: ◦ Restricting the space listing ◦ Withholding payouts ◦ Terminating the contract The Host will bear full responsibility for any resulting losses. 4. If a law enforcement agency or other investigative authority formally requests information about a Host in accordance with relevant laws and legal procedures, the Company may disclose the requested information. 3. Service Fees and Payout 3.1 Pricing and Fee Structure Some services provided by the Service are paid services, with details specified at the time of service provision. All fees must be paid at the time of confirming a booking, and the refund policy may apply in the event of cancellations. (1) Guest Fee: 3%(Excluding VAT) of the total hire price. (2) Host Fee: 7%(Excluding VAT) of the total hire price. 3.2 Cancellation and Refund Policy The Service facilitates booking cancellations and refunds according to the cancellation and Refund policy set by Hosts on the platform. • Full refund for cancellations made at least 30 days prior to the reservation. • For cancellations made within 30 days to the reservation, refunds will be processed according to the Host’s cancellation and refund policy. • Cancellation fees may apply. • If a guest fails to show up on the reservation date without prior notice, SpaceCloud will not issue a refund for the paid amount and will process the payout to the host according to the set policy. If needed, guests will be advised to contact the host directly to discuss a possible refund. 3.3 Payout To establish a reliable transaction system, the Service implements a confirmation payout process. SpaceCloud may request a photo file of basic information, including your name, address, and bank account details, to process payouts to hosts. • All hosts on the service will receive their payout within 7 to 15 days after the guest has completed their hire of the space. The actual deposit may take up to 15 days, considering Stripe's transfer period, business days, and bank processing times. • If an issue arises before the 7-day period, such as a dispute between the Host and Guest, payout may be withheld until the issue is resolved. • Minor complaints from Guests will not result in withheld payout and should be addressed through reviews. Payout will be processed once the Guest has used the space. • After 7 days following the completion of use, payout will not be withheld due to complaints. In such cases, the matter will be forwarded to the Host for resolution. 3.4 VAT Registration for Listings VAT on Space listings depends on whether the Host is VAT-registered. All payment prices displayed on the platform generally include VAT. However: • If the Host is not VAT-registered, the product price may not include VAT. • If a Guest requires a VAT invoice for the space, they must request it from the Host. If the Host is VAT-registered, they are obligated to provide the invoice. • The service fee is subject to VAT, and the VAT invoice for the service fee will be issued for completed bookings. 3.5 Minimum Payment Amount To align with online transaction standards, the Service requires all transactions to meet a minimum payment amount of £1. 4. Rights, Duties, and Limitation of Liability 4.1 Duties of the Company 1. The Company shall not engage in any acts prohibited by applicable laws or contrary to public morals and shall make every effort to provide the Service in a continuous and stable manner. 2. The Company shall establish security systems to protect personal data (including credit information) and ensure that Users can use the Service securely. The Company shall publicly disclose and comply with its Privacy Policy. 3. The Company shall maintain the necessary personnel and systems to properly handle any complaints or requests for dispute resolution raised by Users in connection with their use of the Service. 4. If the Company recognises that the opinions or complaints raised by a User regarding the use of the Service are justified, it shall take appropriate action. The Company shall inform the User of the process and outcome via methods designated by the Company (such as bulletin boards, emails, SMS, or phone calls). 5. The Company shall not be obligated to respond to opinions or complaints from Users if the information is readily available, such as in help sections or Q&A, or if the User has not disclosed their identity. 4.2 Copyright and Content Management 1. Copyright and responsibility for Content belong to the author of the content. The copyright and intellectual property rights for the Service belong to the Company. The copyright and responsibility for notices, stories, marketing phrases, slogans, and other works expressed within the Service lie with the Company. Reviews made by Guests are the copyright and responsibility of the Guests. The copyright and responsibility for Space information provided by Hosts belong to the Hosts. 2. The Company grants Users a right to use the Service under the conditions set forth, which cannot be transferred, sold, or used as collateral. 3. The copyright for any Content published by a User within the Service belongs to the author of that Content. 4. Content posted by Users within the Service may be displayed in search results, promotions, or advertisements and may be modified, edited, or restructured in accordance with copyright laws. Users may delete or make their content private at any time, and the Company shall promptly process such requests. 5. If the Company intends to use User content beyond the scope outlined in Clause 4, it shall obtain the User's prior written consent. 6. Users shall not post content that infringes on third-party rights, and if a violation of copyright laws occurs, the relevant rights holder may request that the Company suspend or delete the content in accordance with the procedures established by those laws. The Company will act in compliance with said laws. 7. The Company reserves the right to remove or temporarily restrict content that violates laws or company policies. 4.3 Responsibilities of Hosts 1. A Host contract is established when an individual agrees to these terms and conditions and submits a space listing application. The Company may collect and store the Host's name, contact details, email address, and Space information. This information may be provided to Guests as part of delivering the Service. 2. The Company may reject a Host’s Space listing application if any of the following conditions apply. Even after approval, the Company reserves the right to partially restrict usage or terminate the contract if any of the following issues are identified: (1) If the Host has previously had their hosting privileges revoked under these Terms and Conditions. (2) If the Host has previously deleted their account or removed listings while their access to the Service was suspended under these Terms and Conditions. (3) If a name other than the Host’s real name, or that of another individual, has been provided. (4) If false information is submitted or any required details specified by the Company are omitted. (5) If an individual under the age of 18 applies for a listing without the consent of a legal guardian. (6) If the information provided by the Host, including business registration details, billing address, or account information, is inaccurate. (7) If the Host is deemed ineligible for approval due to their own actions or if the application violates any other provisions of these Terms and Conditions. (8) If the Host violates any laws, causes social disruption, or if the Company determines that the space listing and its provision are problematic due to the Host’s actions or negligence, leading to reputational or material losses for the Company. (9) If, due to the Host’s actions, repeated complaints from Guests arise over an extended period, and the Company requests corrective action, but no such action is taken. (10) If incorrect or incomplete booking information for the Space is provided, resulting in confusion or dissatisfaction among Guests. (11) If the Host engages in abusive language, insults, violent behaviour, threats, harassment, or makes inappropriate requests towards Company staff or Guests. I (12) If the Host persistently contacts Company staff or Guests for reasons unrelated to Space hire services. (13) If the Host unlawfully uses personal information or content obtained during the space hire process for marketing or other purposes without prior consent. 3. If a Host wishes to utilise the Service’s booking payment functions or amend business information, the Company may require identity verification documents, such as a business registration certificate, billing address, account details, or any other relevant documents deemed necessary. The Host must submit the requested documents within the specified timeframe. Failure to comply may result in restricted access to the Service, including limitations on login capabilities and Space listings. 4. Even after contract termination, the Host remains responsible for handling cancellations or refunds for any outstanding Space bookings made prior to termination. The provisions regarding the Host’s obligations for bookings and services provided before termination shall continue to apply. 5. If a contract is terminated under the aforementioned circumstances, the Company may impose service restrictions (e.g., non-display of listings, search result limitations, advertising restrictions) to maintain operational stability. The Company will notify the Host in writing, including via text or email, detailing the imposed restrictions. The Host must comply with the instructions set out in the notice; failure to do so may result in further action, including permanent contract termination. 6. A Host may dispute the grounds for termination by submitting an appeal through the Company’s designated procedures. If the Company determines that the appeal is valid, access to the Service may be reinstated. 4.4 Responsibilities of Guests 1. A Guest contract is formed when an individual who wishes to become a Guest agrees to these Terms and Conditions and submits a space booking request. Upon confirmation of the contract, the Company will collect and retain the Guest’s name, contact details, email address, and booking information. The information may be shared with Hosts as necessary for the provision of the Service. 2. The Company reserves the right to reject a Guest’s booking request in any of the following circumstances. Even after a booking has been approved, the Company may partially restrict access to the Service or terminate the contract if any of the following issues are identified: (1) If the Guest has previously had their Guest status revoked under these Terms and Conditions. (2) If a significant issue arises that prevents the use of the Service in accordance with these terms. (3) If a name other than the Guest’s real name, or a name belonging to another person, is provided. (4) If false information is submitted, or if required details specified by the Company are omitted. (5) If an individual under the age of 18 applies for a booking without the consent of a legal guardian. (6) If the guest information provided in the space booking application differs from that of the actual guest. (7) If the Guest is ineligible for approval due to their own actions or if the request violates any other provision set forth in these Terms and Conditions. (8) If the Guest violates any laws, causes social disturbances, or if the company determines that the booking presents issues due to the Guest’s actions or responsibilities, or if the Company suffers reputational, financial, or other tangible or intangible losses. (9) If the Guest’s actions leads to repeated complaints from Hosts over an extended period, and despite the Company requesting corrective action, the issue remains unresolved. (10) If incorrect or incomplete booking information is provided, leading to confusion or dissatisfaction among Hosts. (11) If the Guest engages in abusive language, insults, violence, threats, harassment, or inappropriate requests directed at the Company’s staff or Hosts. (12) If the Guest repeatedly contacts the Company’s staff or Hosts for matters unrelated to space booking services. (13) If the Guest unlawfully uses personal information or content obtained through the Service for marketing or other purposes without prior consent. 3. If a Guest’s contract is terminated under any of the above circumstances, the Company may take measures to restrict future use of its services to maintain the stability of its operations. The Company may notify the Guest of such actions via text or email and has the right to prohibit the same individual from accessing the Service in the future. 4. If a Guest wishes to dispute the grounds for termination, they may submit an appeal in accordance with the Company’s procedures. Should the Company determine that the appeal is valid, the Guest’s access to the Service may be reinstated. 4.5 User Restrictions 1. The Company may gradually restrict a User’s access to the Service if they violates their obligations under these terms or disrupt the normal operation of the Service. Such restrictions may include warnings, temporary suspension, permanent suspension, or termination of the usage agreement. 2. Notwithstanding the above, if a violation of relevant laws occurs - such as identity theft, fraudulent payments, copyright infringement, operation of illegal programmes, hacking, distribution of malicious software, or exceeding authorised access - the Company may immediately impose a permanent suspension of access to the Service. In such cases, any benefits acquired through the Service will be forfeited, and no compensation will be provided. 3. If any of the following circumstances occur, either party may terminate the usage agreement immediately by notifying the other party without prior notice. For Guest, re-booking by the same individual (including via the same email address) will not be permitted : (1) If a User fails to remedy a breach of applicable laws or the usage agreement (including these terms, the Service’s Terms and Conditions, notices, privacy policy, etc.) after receiving a formal request from the other party within a specified period. (2) If fulfilling the usage agreement becomes impossible due to factors such as bankruptcy, financial institution transaction suspensions, the commencement of rehabilitation or insolvency proceedings, administrative sanctions like business suspension or revocation, preservation orders on major assets, business transfer, or mergers. 5. General Provisions 5.1 Service Changes and Updates The Company reserves the right to modify, suspend, or terminate the Service at any time, provided that Users are given prior notice of no less than one day and no more than one month. (1) The Company may make changes to all or part of the Service for operational, technical, or financial reasons. (2) The Company may also modify, suspend, or alter all or part of the Service in accordance with its policies and operational requirements. Unless otherwise required by applicable law, Users shall not be entitled to any compensation or restitution in such cases. 5.2 Limitation of Liability 1. The Company shall not be held liable for any failure to provide the Service due to natural disasters or other force majeure events. 2. The Company bears no responsibility for any interruptions to the Service caused by the fault of the User. 3. The Company is not responsible for the reliability, accuracy, or content of any posts, information, materials, or facts submitted by Users in relation to the Service. 4. The Company shall not be held liable for any transactions conducted between Users or third parties through the Service. 5. The Company shall not be responsible for any free services provided, unless otherwise stipulated by relevant laws. 5.3 Jurisdiction These terms shall be governed by the laws of the United Kingdom. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the competent courts within the United Kingdom. 5.4 Customer Support For customer support, please use one of the following methods : 1. Live chat support (available during business hours) 2. Email : office@spacecloud.city
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